Graydon McGowan

If you’re at all part of modern-day society, you’ll immediately know what I’m talking about when I say Heated Rivalry (HR). If you’ve been living under a rock, or don’t have Crave, you probably have absolutely no idea what HR is. So let me fill you in, and explain why I (along with so many others) became completely obsessed with this show. Heated Rivalry is a Canadian sports romance television series created from Rachel Reid’s Game Changers novel series, named after the second book. At its...

A reflection on service excellence, leadership, and having “ops” in you—shaped by early airline customer service experience and reinforced during a real-time transit disruption. This piece explores why leadership is simply service delivered to different clients, and why trust, honesty, and showing up matter most when things don’t go as planned.

As I sit down on this Saturday afternoon, I can’t help but feel a little disappointed in myself — for no good reason, really. My last blog post was on January 9th , and it’s now January 24th … which means I’ve spent a full 15 days thinking about what to write next with absolutely no luck. So here I am: stuck inside because it’s -12°C (10.4°F) outside (feels like -19°C / -2.2°F ), drinking the first coffee I’ve had in over a month (more on that later) , trying to write an extremely organic...